Customer Service and
We at Opheo Solutions are proud of our many long-standing customer relationships. However, working together successfully in the long term only succeeds if our customers feel well looked after and supported.
That is why service and competent support are our top priority. This starts with the introduction of OPHEO in your company and extends to
for assistance in ongoing operations by our well-trained support team.
Our annual customer satisfaction surveys prove: OPHEO Solutions stand for excellent customer service, highly trained staff as well as ongoing cooperative partnership with our customers!
We offer these services to all customers:
The OPHEO Serviceportal primarily serves as a ticket platform where you can address your concerns directly to our support team. In addition, we offer our customers an extensive knowledge database about OPHEO in the service portal. Manuals, training documents and video tutorials are just some of the helpful information you can view or download from the service portal. At any time of day and from any location.
General service time
Our first level support team and user help desk are available to our customers without restriction on the following days and times:
24/12 and 31/12 08:00–12:00
No service on public holidays in the Federal State of Hamburg